A Thailand-based Facebook e-commerce solution called Page365 has secured an undisclosed amount of seed funding from Galaxy Ventures. The software produced by Page365 allows anyone selling on Facebook to process orders, communicate with customers through inquiries and analyze customer data with a single dashboard.
Some benefits of this social e-commerce solution are:
- Quick management of customer interactions
- Auto completion of frequent questions
- Auto-analysis of inquiries
- Discovery of comments that Facebook fails to notify you of
- Vacation responder to not lose customers
- Customer behavior record and analysis
- Automatic customer phone number and address extraction
Page365 offers 5 different pricing plans that start at just 300 Baht per month for pages with less than 5,000 likes and access to basic features. Corporate plans for pages with over 90,000 likes start at 3,060 Baht per month and come with advanced features such as phone support, auto-responder, and automatic info extraction.
The company CEO Lusarun Silpsrikul, who goes by the nickname Trumph, would not disclose the exact amount of the funding, but said he was “happy to say we raised enough to confidently take us through our growth plans.”
The funds from Galaxy Ventures will go towards product development and hiring new staff members to their team. The e-commerce solution currently works on Facebook, but they have ambitions to bring it to other social platforms. They also wish to expand into new regional markets such as Vietnam and Indonesia within the next six months.
Trumph is particularly interested in expanding Page365 to work through the LINE chatting app—which has a huge market in Thailand with over 18 million users in the country. He said, “To us, LINE works like Facebook in terms of chat. Since the traffic and users are there, lots of merchants have started to use it as primary communication channel with their customers, much like having a live operator chat on a website. We are exploring a working e-commerce system for our merchants that doesn’t need to interrupt the current customer experience and flow.”